PRIVACY POLICY

IS MY PERSONAL INFORMATION SAFE?

We take reasonable steps to keep your personal information secure and protect it from unauthorised access, misuse or disclosure.

We do not sell or rent your personal information.

We only share information where necessary to operate our store, process payments, fulfil and deliver orders, provide customer support or meet legal obligations.

WHAT INFORMATION DO YOU COLLECT?

When you place an order or contact us, we may collect your name, contact details, delivery and billing information, order details and communications with us.

Our website may also collect technical information through cookies, such as your IP address, device, browser and website activity.

We use this information to process and deliver orders, communicate with you, provide support, prevent fraud and improve our website and services.

Providing information is voluntary, but we may be unable to process or deliver your order if the required details are not provided.

WHY DO YOU NEED MY EMAIL ADDRESS?

We use your email address to confirm your order, provide dispatch and tracking updates, and respond to questions or support requests.

If you subscribe to our mailing list, we may also send you product updates, news and occasional offers. You can unsubscribe at any time using the link at the bottom of our emails.

WHO RECEIVES MY INFORMATION?

Our store is hosted by Shopify. We may also share necessary information with payment providers, our fulfilment partner, delivery providers and services used to operate our website.

These providers receive only the information reasonably required to perform their services.

WHAT ABOUT COOKIES?

We use cookies to keep our website and checkout working, remember your shopping cart, understand website activity and support our marketing.

You can manage cookies through your browser or the cookie controls displayed on our website. Disabling essential cookies may affect how the website or checkout works.

IS MY PAYMENT INFORMATION SAFE?

Payments are handled through secure, encrypted payment providers.

ETSUMU does not receive or store your complete credit or debit card details.

CAN I ACCESS OR CORRECT MY INFORMATION?

You may ask to access or correct the personal information we hold about you.

To make a request or ask a privacy-related question, email support@etsumu.co.nz.