Terms & Conditions

These Terms & Conditions apply when you use the ETSUMU website or purchase from us. In these terms, “ETSUMU”, “we”, “us” and “our” refer to ETSUMU.

By placing an order, you agree to these terms. Nothing in these terms limits any rights you have under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.

1. Website Use

ETSUMU products are intended for adults. By placing an order, you confirm that you are at least 18 years old and legally able to enter into a contract.

You must not misuse this website, interfere with its operation or use its content for any unlawful purpose.

We may update these terms from time to time by publishing a revised version on our website. The version in effect when you place an order will apply to that purchase.

2. Product Information

We take reasonable care to ensure product descriptions, images, prices and specifications are accurate.

Colours and appearance may vary slightly depending on your screen. Product information and availability may be updated as our collection develops.

If we discover a material error affecting an order, we will contact you and give you the option to proceed with the corrected information or receive a full refund.

Information provided on this website is general product information and is not medical advice.

3. Orders

Placing an order is an offer to purchase from ETSUMU. Your order is accepted when we send you an order confirmation.

We may decline or cancel an order before dispatch where:

• A product is unavailable

• Payment has not been authorised

• There is an obvious pricing or product-information error

• We reasonably suspect fraud or unauthorised activity

• We cannot deliver to the address provided

If we cancel an order after payment has been received, we will notify you and issue a full refund using the original payment method.

Please check your delivery address and order details carefully before completing checkout. Contact us as soon as possible if anything needs to be corrected. We cannot guarantee that changes can be made after an order has been prepared for dispatch.

4. Prices and Payment

All prices are shown in New Zealand dollars and include GST where applicable.

Delivery charges, if any, are shown at checkout before payment is completed.

Full payment is required when an order is placed. Payments are processed through secure third-party payment providers. ETSUMU does not receive or store your complete card details.

5. New Zealand Delivery

Orders are generally dispatched from New Zealand within 1–2 business days.

Once dispatched, NZ Post targets overnight delivery nationwide. This is a delivery target rather than a guarantee. Weekends and public holidays are excluded, and unexpected courier delays may occur.

ETSUMU remains responsible for addressing delivery problems until your order has been delivered to the address provided. If an order is delayed, lost or arrives damaged, please contact us so we can investigate and provide an appropriate resolution.

6. International Delivery

International delivery may be available by prior arrangement. Please contact support@etsumu.co.nz before ordering so we can confirm whether delivery is available, along with the cost and estimated timeframe.

International customers are responsible for any applicable customs duties, import taxes or local import requirements. Customs processing may cause delays outside our reasonable control.

7. Change-of-Mind Returns

Due to the personal and intimate nature of our products, we do not accept returns or exchanges if you simply change your mind, order the wrong product or decide you no longer want the product.

This policy does not limit your rights under the New Zealand Consumer Guarantees Act if a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

8. Damaged or Faulty Products

If your product arrives damaged or develops a fault, please contact support@etsumu.co.nz as soon as reasonably possible.

Please provide:

• Your order number

• A brief description of the problem

• Clear photographs or a short video, where helpful

We may ask you to return the product for assessment. If a return is required, we will provide instructions and cover reasonable return costs where required by law.

Depending on the nature and seriousness of the problem, the appropriate remedy may include a repair, replacement or refund in accordance with the Consumer Guarantees Act.

The change-of-mind and hygiene restrictions do not prevent you from seeking a remedy for a faulty product.

Consumer guarantees may not apply where a problem was caused by misuse, unauthorised modification, neglect or failure to follow the product instructions.

9. Product Use and Safety

Please read and follow all instructions supplied with your product and the information on its product page.

Before use, inspect the product and charging components for damage. Do not use a damaged product, and never operate a product while it is charging.

Water protection differs between products. Follow the water-resistance instructions for the specific product and ensure the product and charging points are completely dry before charging.

Stop using a product if it causes pain, irritation or unexpected discomfort. Seek advice from an appropriate healthcare professional if you have a health concern or are unsure whether a product is suitable for you.

10. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions communicated with the offer.

Unless otherwise stated:

• Only one discount code may be used per order

• Codes cannot be exchanged for cash

• Discounts cannot be applied retrospectively

• Codes may not be combined with another offer

• Codes may be limited to particular products, customers or dates

We may withdraw or correct a promotion where there is an error, misuse or suspected fraudulent activity. This will not affect an order that has already been accepted, except where permitted by law.

11. Privacy

We collect and use personal information to operate our website, process orders, arrange delivery, provide customer support and communicate with customers who have chosen to hear from us.

Our Privacy Policy explains what information we collect, how it is used and disclosed, and how you can request access to or correction of your personal information.

12. Intellectual Property

The ETSUMU name, logo, website content, product photography, graphics and written material are owned by or licensed to ETSUMU.

You may view and use this content for personal, non-commercial purposes. You may not reproduce, distribute, modify or commercially use it without our prior written permission.

13. Liability and Consumer Rights

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot legally be excluded under the Consumer Guarantees Act, Fair Trading Act, Privacy Act or other applicable law.

To the extent permitted by law, ETSUMU is not responsible for loss or damage caused by misuse, unauthorised modification or failure to follow product instructions.

14. Contact and Complaints

If you have a question or concern about an order, please contact:

Email: support@etsumu.co.nz

We aim to respond within 1–2 business days. Enquiries received on weekends or public holidays will be addressed on the next business day.

15. Governing Law

These terms are governed by the laws of New Zealand.

If you are purchasing from another country, you may also have rights under mandatory consumer laws that apply in your location.